If you have received a damaged or defective item, please contact the shipping carrier (FedEx, UPS, DHL, etc.,) and make a damage claim with them immediately. Once a claim has been filed with the carrier, please contact our office for an RMA Number and return shipping instructions. Upon receiving the damaged product back at our facility, we will promptly send you a replacement, or issue you a full refund, within the first 30 days of purchase. You will not be charged any additional shipping or handling fees for replacement shipments.

Most computer products (software, memory, etc.,) with tamper proof seals cannot be returned once they have been opened. Please make sure your order is correct prior to opening any factory sealed boxes. Unopened boxes in new, resalable condition may be returned at the customer's expense, but may be subject to a restock fee. If you need to return an order, and it is in resalable condition, please contact your sales person to obtain an RMA Number and shipping instructions before attempting to return any product to us.

Due to our current manufacturer contracts, Computer Hardware and Software products that have been opened and/or used cannot be returned, as we are unable to return them to the manufacturer(s).

Please note: If you paid by check, RAMEtronics Technology Inc. will automatically issue you a refund check upon receipt and inspection of your return. This check will be mailed via the U.S. Postal Service to the billing address listed in your RAMEtronics Technology Inc. account. If you would prefer store credit, please contact Customer Service @ (949) 716-5400.

Unless otherwise stated in the auction, we do not offer returns for unwanted products. If you won an auction by mistake, it is your responsibility. We will not take the item back. We also do not offer returns on items in the original "factory sealed boxes" or "never used" condition because we cannot test the item prior to shipping (if we did it would then be in an open box and used). If a product was listed in the auction as "factory sealed" or "never used" and you find that it is defective upon receipt, please contact the manufacturer to see if they can remedy the situation.

All other products are tested before shipping and guaranteed to be in working condition as described in the auction. We use eBay and Amazon.com to sell excess, overstock, and lease return inventory. These auctions are not a money-maker for us, but a way to recoup a percentage of our losses.